Last Updated: January 5, 2026
Introduction
At Ethereal BnB, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Billing and payment information
- Address and identification documents
- Communication preferences
- Special requests and preferences
Automatically Collected Information
When you use our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Usage data and preferences
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Booking Management: To process and manage your reservations
- Communication: To send booking confirmations, updates, and respond to inquiries
- Payment Processing: To process payments and prevent fraud
- Service Improvement: To improve our services and user experience
- Marketing: To send promotional offers (with your consent)
- Legal Compliance: To comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
- Property Owners: To facilitate your booking and stay
- Service Providers: Third-party vendors who assist in our operations
- Payment Processors: To process your payment securely
- Legal Authorities: When required by law or to protect our rights
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
- Employee training on data protection
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your data
- Portability: Request transfer of your data
- Withdrawal: Withdraw consent at any time
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings
- Marketing Cookies: Used for targeted advertising (with consent)
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Booking information: 7 years for tax and legal purposes
- Marketing data: Until you unsubscribe or request deletion
- Account data: Until account closure plus legal retention period
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@etherealbnb.com
- Phone: +1 (555) 123-4567
- Address: 123 Main Street, Suite 100